At TWOJEYS, we aim to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy explains how orders are handled, shipped, and delivered.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation
  • Processing takes place Monday – Friday (excluding holidays)
  • Orders placed on weekends or holidays will be processed on the next business day

Once your order has been shipped, you will receive a confirmation email with tracking details.

2. Delivery Timeframes

Estimated delivery times may vary depending on your location:

  • US, Canada, Japan, EU, UK: 8–12 business days
  • International Orders: 15–20 business days

Delivery times are estimates and may be affected by customs delays, carrier issues, or peak seasons.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on destination and selected shipping method
  • Final shipping costs are displayed before order confirmation

4. International Shipping

We offer international shipping to selected countries.

For international orders:

  • Customs duties and import taxes may apply
  • These charges are the responsibility of the customer
  • Delivery times may vary depending on customs clearance

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.

6. Lost or Delayed Packages

While we work with reliable carriers, delays may occasionally occur.

If your order is delayed:

  • Check tracking information first
  • Contact our support team for assistance

7. Contact Information

TWOJEYS
Rambla de Catalunya, 42, 42
Eixample, 08007
Barcelona, Spain

📧 Email: support@twojeys.net

Business Hours:
Monday – Friday: 09:00 AM – 06:00 PM