At TWOJEYS, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be requested for return within 14 days of delivery
  • Products must be unused, unworn, and in original condition
  • All original tags, packaging, and accessories must be included
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been worn, washed, or damaged after delivery
  • Items without original packaging or tags
  • Final sale or clearance items marked as non-returnable

3. Return Process

To initiate a return:

  1. Contact us at support@twojeys.net
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item using a trackable shipping service

Unauthorized returns may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • We only cover return shipping if the item is defective, damaged, or incorrect

We recommend using a trackable courier service, as we cannot guarantee receipt of returned items without tracking.

5. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to the original payment method
  • Refund processing time is typically 5–10 business days

Original shipping fees are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide your order number and clear photos of the issue

We will review and resolve the issue with a replacement or refund where applicable.

7. Exchanges

We do not offer direct exchanges.

If you need a different item or size, please return the original product and place a new order.

8. Contact Information

TWOJEYS
Rambla de Catalunya, 42, 42
Eixample, 08007
Barcelona, Spain

📧 Email: support@twojeys.net

Business Hours:
Monday – Friday: 09:00 AM – 06:00 PM