Effective Date: 24 June 2026

This Billing & Payment Policy explains how payments are processed on the TWOJEYS website. By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept secure payment methods available at checkout, including:

  • Visa
  • MasterCard
  • American Express
  • Debit cards
  • Other approved payment options displayed during checkout

Orders must be fully paid before processing and shipment.

2. Payment Security

Your payment security is important to us.

  • All transactions are processed through secure encrypted payment gateways
  • We do not store or have direct access to complete payment card details
  • Payment information is managed by authorized payment providers

3. Billing Information

Customers are responsible for providing accurate and complete billing information, including:

  • Full name
  • Billing address
  • Email address
  • Valid payment details

Incorrect billing information may result in delays, payment rejection, or order cancellation.

4. Payment Authorization & Verification

All payments are subject to authorization and verification by financial institutions and payment providers.

We reserve the right to:

  • Request additional verification if required
  • Cancel or reject suspicious transactions
  • Refuse orders that cannot be validated

5. Pricing & Currency

  • Prices are displayed in the applicable checkout currency unless otherwise stated
  • Shipping charges and taxes are calculated during checkout
  • Prices may change without notice before order confirmation

For international purchases, your bank may apply:

  • Currency conversion fees
  • International transaction charges

6. Taxes

Applicable taxes, duties, or charges will be calculated where required and shown during checkout before payment is completed.

International customers remain responsible for import duties and local charges where applicable.

7. Failed or Declined Payments

Payments may fail due to:

  • Insufficient funds
  • Incorrect payment details
  • Card restrictions
  • Bank authorization issues
  • Expired payment methods

If your payment fails, please verify your details or contact your payment provider.

8. Refund Processing

Approved refunds are issued to the original payment method used for purchase.

  • Standard refund processing time: 5–10 business days
  • Processing times may vary depending on your financial institution

Shipping charges are non-refundable unless required by applicable law or approved as part of a return resolution.

9. Fraud Prevention

To protect customers and maintain secure transactions, orders may undergo security screening and verification procedures before approval.

10. Contact Information

TWOJEYS
Rambla de Catalunya, 42, 42
Eixample, 08007
Barcelona, Spain

📧 Email: support@twojeys.net

Business Hours:
Monday – Friday: 09:00 AM – 06:00 PM